Buyers put a clock on it: acknowledge within two business days, 72 hours, 48 hours. The acknowledgment is the same information three times over, the ship date retyped into an email, a portal and sometimes an EDI translator. STRYKE sends each one from the Order it just entered.
The request for an acknowledgment comes with the PO, in the terms or in the email.
The acknowledgment is built from the Order, after the checks, so it says what you can actually ship.
The record stays in one place.
Four ways, picked per customer, from the same Order.
“Our biggest customer wants a confirmation in Ariba within 48 hours and an email to the buyer on top. We were averaging two days and sometimes missing. Now the Ariba confirmation and the reply go out within the hour of the PO landing, and the ship date on both is the one in the ERP.”
Yes. It is a reply in the buyer's thread, from your domain and under your name, with the ship date and a line for each item. The buyer sees a normal email, not a notification from a third party.
The acknowledgment carries the promise date from your ERP, which may differ from the requested date. Where your customer's form distinguishes the two, both are sent. A request to move a date earlier is held for a person to answer.
Yes. A portal PO is confirmed in the portal with the confirmation number and estimated ship date the buyer's form asks for, and the PO PDF attached to the notification is what STRYKE read to enter the Order.
Every acknowledgment, on every channel. Not per document, not per seat, not per system. Month to month. What the one price covers.
